Where is my order? I was not home when the driver attempted delivery. Will DHL make another attempt

Yes, the driver will automatically attempt delivery to a residence the next business day. After two attempts, the package will be held at the local DHL office until delivery arrangements are made. In most cases the local DHL office will return the package to the sender in 7 business days, unless previous arrangements have been made.
You may also visit our online DHL OnDemand solution which provides options to Pick Up, Schedule (including Signature Release) or Redirect your package, by clicking here.

What is a tracking number and how do I find it?

Tracking numbers, also referred to as waybill numbers, are used to identify and follow your shipments’ movement through our network.The tracking number is assigned to your shipment by DHL, and is a 10 digit number. Shippers can found the number next to the word “Waybill” on electronically generated documents. On manual waybills, it can be found above the barcode.Receivers can obtain the waybill number from their shippers.
Where is my order?

When will my shipment arrive?

Rates and transit times are based upon the services requested and the final destination of each shipment. Here are factors that may have an influence on your shipments arrival:

  • Pick-Up Times – The time your shipment is handed over to DHL is a key factor in the final delivery
  • International Time Zones – Hours of business operations in delivering areas
  • Weekends – Transit times listed on this site are calculated in business days, so you will need to account for weekend days, if applicable.
  • Holidays – Every country celebrates different holidays. If your shipment arrives on a holiday, DHL couriers may not be able to deliver the shipment until your recipient’s office is open.

Note: Weekends may differ by country. For example, many Muslim countries are open for business on Saturdays and Sundays, but are closed on Fridays.
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How can I find out where my shipment is?

DHL Express provides up-to-date tracking information on the location of your shipment as it moves through the network.
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Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you do not have the tracking number, please contact us for the reference number!
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required.

For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online again to track your shipment.

Yes, all international shipments require a signature for delivery unless waived by the shipper (NSR). However alternate forms of authorization are acceptable.You may also visit our online DHL OnDemand solution which provides options to Pick Up, Schedule (including Signature Release) or Redirect your package, by clicking here DHL OnDemandExternal Link / New Window .