COMMON QUESTIONS
Looking for clear answers before buying your contact lenses online? At XpressLenses.com, we want every customer to shop with full confidence. Below, you’ll find detailed answers to the most frequently asked questions about our circle lenses, colored contact lenses, prescription lenses, international shipping, order cancellation policy, payment options, safety standards, and more. Whether you’re buying cosmetic lenses or power lenses, our FAQ covers everything you need to know for a safe and smooth online shopping experience. If your question isn’t answered here, feel free to contact us directly.
Yes, you can request to cancel your order anytime before it has been shipped. If you cancel before shipping, a 10% administrative fee applies to cover processing, payment gateway fees, and handling.
If your order has already been shipped, a 30% administrative fee may apply to cover processing, packaging, logistics, and restocking. However, since 2017, we have not enforced this fee with any customer. Our goal is always to work fairly with our customers. This policy simply protects against potential abuse while giving us flexibility to handle genuine issues.
Unfortunately, shipping charges are non-refundable once your order has been shipped, as delivery costs are incurred immediately upon dispatch.
While we ship promptly, customs clearance times may vary by country. Delays caused by your local customs department are beyond our control.
Yes. Customers are responsible for any local customs duties, taxes, or import charges that may apply according to their country’s regulations.
Yes, as long as you have a valid prescription from your eye care professional. Contact lenses are medical devices and must be properly fitted and worn responsibly. We strongly advise consulting your eye doctor before placing an order.
At XpressLenses.com, we do not require you to upload your prescription. By placing an order, you confirm that you have a valid and up-to-date prescription, and that the details you provided are accurate. Please refer to our Prescription page for more information.
All orders are shipped from Malaysia.
Yes! You may checkout as a guest without creating an account.
Guest checkout allows you to place an order without storing your information for future use. Your information is used only for your current order and is not saved in our system.
If your vision is perfect (20/20), please select power -0.00 when placing your order.
All prices are for a pair of lenses (two pieces).
Yes — except for certain package deals that require the same prescription for both lenses.
Yes, we provide a free lens case with every pair of lenses purchased.
Payment
We accept payments in United States Dollar (USD).
We accept PayPal, debit cards, and credit cards including Visa, MasterCard, and American Express.
No. We do not accept money orders or concealed cash.
Product
The expiration date is printed on the packaging in a yyyy/mm format.
All lenses have a one-year lifespan after opening, depending on the recommended replacement schedule for that specific lens type.
Yes! All our products are sourced directly from certified and approved manufacturers. Our products meet international safety standards including KFDA, FDA, ISO, CE, and others. We supply trusted brands popular across Asia, Europe, and the USA.
No, we currently do not sell Toric or Astigmatism lenses.
XpressLenses.com offers a wide range of circle lenses from multiple trusted brands. We are committed to delivering safe, high-quality products and excellent customer service to every customer.